Yes! We provide free ground shipping on all orders over $99. Expedited shipping options are also available for additional fees.
Yes, we gladly ship outside the continental U.S. To see shipping rates to your region, enter your address on the shipping page during checkout.
Wheelwell does offer overnight and next day shipping on case by case basis. Please email email@example.com or call us at 800-959-4304 if you need something right away.
Sorry, we currently do not ship to P.O. Please check back with us later!
In-stock items usually arrive within 1-10 business days via standard Ground Shipping. Built to order products and international orders may take longer to arrive. As soon as your order ships you’ll receive a tracking number via email.
Once your order has shipped, you will be emailed a tracking number. If your part is in stock, tracking will be available the day after your order is shipped out. If your product is not immediately available or is on backorder, a parts specialist will be in touch to consult with you regarding your order.
If you have entered an incorrect shipping address, please call us as soon as possible toll free at 800-959-4304 so that we can correct your address. Once your package has shipped, UPS charges a $12 intercept fee plus transportation fees to change an address. This charge can be billed to your original method of payment, or a new method of payment can be provided to cover these costs.
Wheelwell accepts returns on defective parts and those that have never been mounted on a vehicle. Our return policy lasts 30 days. If 30 days have gone by since the date your package was delivered, we can no longer offer you a refund or exchange. Any item not in its original condition, damaged, or missing parts for reasons not due to our error will not be accepted.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 7-14 business days.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we also require a receipt or proof of purchase sent back along with the package. Please contact firstname.lastname@example.org with your name and order number to initiate the return process. Please do not send your purchase back to the manufacturer.
We do not cover shipping on returned items. You will be responsible for paying for your own shipping costs when returning your item.
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at email@example.com.
In the rare event you received a defective or damaged item, we’ll do our best to get a replacement to you as quickly as possible. If your item was damaged during shipping it is your responsibility to report this to the courier driver before they leave, as it will be their responsibility to reimburse you for the damage. Please send us an email at firstname.lastname@example.org or call us right away at 800-959-4304 so we can help. We'll provide you with a return approval number and confirm a shipping address to return the defective product.
We'll always do our best to accept returns with no additional fees, but sometimes, especially on built to order items, a 10% restocking fee may apply.